Call Centres Job Structure | Call Centres Industry Introduction

A Call Centre also called the Contact Center, or Customer Service Centre/Representative/Agent, does the work of receiving or making telephone calls for helping or supporting the customers, on behalf of various companies.

Each call center is organized differently depending on the type of products or services they support.

The call centers provide an efficacious outsourcing and substantial cost-effectiveness, in convincing and tackling customers of the companies for which they work. Major Categories are:

1. Customer Service Representatives Evidently, the most important part of a call centre or BPO is the frontline workforce. They are the people who actually do the job. They are the face of the company to international clients. They have the most critical and highly important job profiles.

QUALIFICATIONS REQUIRED:
Graduate in any discipline

SKILLS REQUIRED:
Excellent communication skills
Pleasing personality
Good Convincing skills

2.Technical Support
They are responsible for providing the technical support to the clients.

QUALIFICATIONS REQUIRED:
Graduate in any discipline
Diploma in Computers

3. Training & Development They are responsible for providing training and advising employees about the applications or procedures of the company.

QUALIFICATIONS REQUIRED:
Graduate / Post graduate in any discipline

SKILLS REQUIRED:
Excellent communication skills
Good presentation skills

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